Reporting Outages

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Contact Customer Care

Available 7 a.m. - 8 p.m. Monday through Friday
Servicio en Espanol: 202-872-4641

Wires Down

Call 1-877-737-2662 and follow the prompts or TTY 202-872-2369 any time.

Reporting Outages

There are several ways you can report outages and get information.


  • Call 1-877-PEPCO-62 (1-877-737-2662) any time to report your outage. Please request a call-back so they can verify if individual or small groups of outages still exist.


  • Report Outage and get real-time updates by entering your account information.

Mobile Device

  • Their free app lets you report an outage, access outage maps of your area, setup alerts, call them directly and get estimates for when power will be restored – all on your smartphone or tablet. Visit your app store to download the mobile app.